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Welcome to Stahlwille Store, your trusted source for professional-grade tools. These Terms and Conditions govern your use of our website (ushomerepairtools.com) and all purchases made through it. By accessing our site or placing an order, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional tradespeople and tool enthusiasts aged 18 or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on this website, including product descriptions, images, and logos, is the property of Stahlwille Store or our suppliers and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our professional tools including:

  • Adjustable Spanners
  • Ball Pein Hammers
  • Cantilever Tool Boxes
  • Specialty tools (Non-Sparking Tools, Punch & Chisel Sets, etc.)

However, slight variations in color or specifications may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occur. We reserve the right to correct errors and cancel orders resulting from such mistakes.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we do not store payment information on our servers.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once shipped.

4.2 Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx – 10-15 business days after shipping
  • Free Shipping: Orders over $50 via EMS – 15-25 business days after shipping

4.3 International Orders

We ship globally except to Asia and certain remote regions. International customers are responsible for all customs duties, taxes, and import fees.

Delivery times are estimates only. Factors like customs processing and local conditions may cause delays beyond our control.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unused and in original condition
  • In original packaging with all accessories
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For safety reasons, the following cannot be returned:

  • Punches & Chisels (Centre Punches, Drift Punches, Cold Chisels)
  • Punch & Chisel Sets
  • Non-Sparking Tools

5.3 Return Process

  1. Email [email protected] to request a Return Merchandise Authorization (RMA)
  2. Ship items to: Stahlwille Store Returns, 125 Long Street, Gainesville, US 32653
  3. Customers are responsible for return shipping costs unless the return is due to our error

5.4 Refunds

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return. Bank processing times may vary.

6. Customer Responsibilities

  • Provide accurate shipping and payment information
  • Inspect tools upon delivery and report any damage within 48 hours
  • Use tools as intended by the manufacturer
  • Comply with all local laws regarding tool use and safety

7. Limitation of Liability

Stahlwille Store shall not be liable for:

  • Consequential damages from tool use
  • Delays beyond our reasonable control
  • Misuse or improper maintenance of tools
  • Customs delays or fees for international orders

8. Governing Law

These Terms shall be governed by the laws of the State of Florida, USA. Any disputes shall be resolved in the courts of Alachua County.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Us

For questions about these Terms or our professional tools:

Email: [email protected]
Address: 125 Long Street, Gainesville, US 32653