Shipping Policy

At Stahlwille Store, we’re committed to delivering professional-grade tools to tradespeople worldwide with reliable shipping and a straightforward returns process. Below you’ll find all the details about our shipping options and return procedures.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipping
• Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipping

International Shipping

We ship globally (excluding Asia and certain remote regions). International customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges

We stand behind our professional tools with the same confidence we expect from our adjustable spanners and ball pein hammers. If you’re not completely satisfied, we offer straightforward returns and exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• The item must be unused, in its original packaging, and in the same condition as when received
• You must include the original proof of purchase
• The request must be made within 15 days of delivery

Non-Returnable Items

Due to safety and hygiene reasons, the following professional tools cannot be returned or exchanged:

• Punches & Chisels (including Centre Punches, Drift Punches, and Cold Chisels)
• Punch & Chisel Sets
• Non-Sparking Tools (specialty items requiring certification)

Return & Exchange Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Stahlwille Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s) and Quantity]
Reason for return/exchange: [Please specify]
For exchanges, please indicate the replacement item: [Product Name and Quantity]

Attached is a copy of my original invoice.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send any items without this authorization.

Step 3: Ship Your Return

Package the item(s) securely in the original packaging with all accessories and documentation. Clearly mark the RMA number on the outside of the package.

Ship to:
Stahlwille Store Returns
125 Long Street
Gainesville, US 32653

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you of the approval or rejection of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return. Note that your bank or credit card company may take additional time to post the refund to your account.

Refund Methods:

• Credit/Debit Card (Visa, MasterCard, JCB): Refunded to original card
• PayPal: Refunded to original PayPal account

Exchange Information

For approved exchanges, we’ll ship your replacement item via your original shipping method once we receive your return. If the replacement item is of higher value, you’ll need to pay the difference before we ship.

Damaged or Defective Items

If you receive a damaged or defective tool (such as a claw hammer with manufacturing flaws or a cantilever toolbox with shipping damage), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

International Returns

For customers outside the United States (excluding Asia and certain remote regions), return shipping costs are the responsibility of the customer. Duties and taxes for returned items are non-refundable.

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