At Stahlwille Store, we stand behind the quality of our professional-grade tools with the same confidence we expect from our adjustable spanners and ball pein hammers. If you’re not completely satisfied with your purchase, we offer straightforward returns and exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original packaging, and in the same condition as when you received it
  • The original proof of purchase must be included
  • The request must be made within 15 days of delivery

Non-Returnable Items

Due to safety and hygiene reasons, the following professional tools cannot be returned or exchanged:

  • Punches & Chisels (including Centre Punches, Drift Punches, and Cold Chisels)
  • Punch & Chisel Sets
  • Non-Sparking Tools (specialty items requiring certification)

Return & Exchange Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Stahlwille Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s) and Quantity]

Reason for return/exchange: [Please specify]

For exchanges, please indicate the replacement item: [Product Name and Quantity]

Attached is a copy of my original invoice.

Thank you,

[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send any items without this authorization.

Step 3: Ship Your Return

Package the item(s) securely in the original packaging and include all accessories and documentation. Affix the RMA number clearly on the outside of the package. Ship to:

Stahlwille Store Returns
125 Long Street
Gainesville, US 32653

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you of the approval or rejection of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return. Note that your bank or credit card company may take additional time to post the refund to your account.

Refund Method:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunded to original card
  • PayPal: Refunded to original PayPal account

Exchange Information

For approved exchanges, we’ll ship your replacement item via your original shipping method once we receive your return. If the replacement item is of higher value, you’ll need to pay the difference before we ship.

Damaged or Defective Items

If you receive a damaged or defective tool (such as a claw hammer with manufacturing flaws or a cantilever toolbox with shipping damage), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

International Returns

For customers outside the United States (excluding Asia and certain remote regions), return shipping costs are the responsibility of the customer. Duties and taxes for returned items are non-refundable.

Questions?

Our customer service team is ready to assist professional tradespeople with any questions about returns or exchanges. Contact us at [email protected].

Last Updated: [Insert Date]