Welcome to Stahlwille Store’s FAQ section. As a professional tool supplier serving tradespeople worldwide, we’ve compiled answers to the most common questions about our products, shipping, and services. Our team of former tradespeople understands your needs and has designed these answers with the same precision we apply to our tools.

Product Questions

What types of professional tools do you specialize in?
We specialize in high-quality professional tools including adjustable spanners, ball pein hammers, combination spanners, punches & chisels, non-sparking tools, and specialized workshop equipment. Our inventory is curated by tradespeople for tradespeople, focusing on durability and professional-grade performance.
Are your tools suitable for industrial use?
Absolutely. Our tools are specifically selected for professional tradespeople in automotive, construction, and industrial maintenance. Products like our dead blow hammers, drift punches for spring pin removal, and non-sparking tools are designed to withstand rigorous daily use in demanding environments.
Do you offer tool sets for specific trades?
Yes, we offer specialized sets like punch & chisel sets and ratchet spanner sets that are perfect for specific trade applications. These sets are configured by our team with first-hand trade experience to ensure they meet real-world professional requirements.

Shipping & Delivery

How long does order processing take?
Every order undergoes meticulous 1-2 day processing where our team of former tradespeople verify your tool selection and prepare it for shipment with the care professionals demand.
What are my shipping options?
We offer two professional-grade shipping options:

Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivering in 10-15 business days after dispatch – ideal when you need tools like adjustable spanners or ball pein hammers promptly.

Free Economy Shipping: Via EMS for orders over $50, delivering in 15-25 business days – perfect for stocking up on items like punch & chisel sets when immediate delivery isn’t critical.
Do you ship to my country?
We ship globally to serve tradespeople worldwide, excluding some Asian and remote regions. Our logistics are optimized for professional workshops and job sites, with particular attention to delivery timelines that align with project schedules.

Returns & Warranty

What is your return policy?
We stand behind every professional tool with a 15-day return policy from delivery date. If any hammer, spanner, or tool doesn’t meet your professional standards, contact our trade-knowledgeable customer service team at [email protected].
What if I receive a damaged tool?
As professionals ourselves, we understand the frustration of receiving damaged equipment. Contact us immediately at [email protected] and we’ll expedite a replacement through our professional-grade shipping network.

Payment & Accounts

What payment methods do you accept?
We accept all major payment methods preferred by professional tradespeople and businesses: Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Can I set up a business account for my workshop?
Yes, we offer business accounts for professional workshops and trade teams. Contact our customer service at [email protected] to discuss volume purchasing and business-specific shipping arrangements.

Technical Support

Who can I contact for technical questions about tools?
Our customer service team includes former tradespeople who understand tool applications at a professional level. Email [email protected] for technical advice on selecting the right hammers, punches, or specialized tools for your specific trade requirements.

Didn’t find your question here? Our trade-experienced support team at [email protected] understands the precise needs of tool professionals and will handle your inquiry with the technical knowledge you’d expect from a partner who truly understands your trade.

Stahlwille Store
125 Long Street, Gainesville, US 32653
Professional Tools for Professional Tradespeople